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Terms of sales

The site is the property of the Atelier Serpentine in its entirety, and all rights thereto. Reproduction in whole or in part, is always subject to the authorization of the owners.


1. Acceptance of conditions:
The customer acknowledges, at the time of ordering, special conditions of sale stated on this screen and expressly accept them without reservation. These terms and conditions govern the contractual relationship between the ATELIER SERPENTINE and client, both parties accepting them without reservation. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written consent. Rates are in Euros and inclusive of all taxes. ATELIER SERPENTINE may change prices at any time. The customer agrees to pay the current selling price at the time of order entry. The payment of the order is payable in advance. Payment terms can however be accepted on request.

2. Products
The photographs illustrating the products are accurate. If errors occur, shall in no case, the responsibility of the ATELIER SERPENTINE not be engaged.


3. Order:
The ATELIER SERPENTINE reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the buyer, when taking control commit this: if error in the wording of the recipient, the seller can not be held responsible for failure in which he could deliver the product.


4. Delivery:
After receiving your payment, the ATELIER  SERPENTINE is committed to starting the delivery within a maximum period of 72 hours worked. Also for deliveries outside mainland France, the customer agrees to pay all taxes due to the importation of products, customs duty, value added tax and other taxes due under the laws of the country of receipt of the order. The ATELIER SERPENTINE fact emerges from legal liability if the payment of taxes was not made by the customer. Delivery will be made by the Post Office as your shipping choice. The possible delays do not entitle the buyer to claim damages. In case of defects, the buyer has the right of return as provided in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. Always check your package on arrival. You have 48 hours to file a claim with the carrier in case of missing or damaged. If the customer wishes 2 places of delivery, it places 2 orders, with delivery charge.


5. Cancellation:
You have 7 days (from receipt of items) to form an opinion. In case of exchange or refund, return on (the) article (s) nine (s) in its (their) original packaging intact, with all accessories, at the following address:


ATELIER SERPENTINE
39 route de Tournebride
49 123 INGRANDES S/LOIRE (France)


Upon exercise of the right of withdrawal, the ATELIER SERPENTINE is required to reimburse the sums paid by the customer at no charge except for return shipping costs. Repayment is due within a maximum period of 15 days.


6. Price:
All prices are quoted in euros. The price on the product description does not include shipping. The price indicated in the order confirmation is the final price, including all taxes for France and
European Economic Community. This price includes the price of products, handling, packaging and storage of goods, transport costs and commissioning. The ATELIER SERPENTINE  may change prices at any time. The customer agrees to pay the current selling price at the time of order entry.

7. Payment:
The product price is payable to the order taking.

- Payment by check: Payable to ATELIER SERPENTINE. Payment by installments is available on request.

- By bank transfer, credit card or Paypal: The order validated by the customer will be considered final until the transfer will be effective.

Furthermore, the ATELIER SERPENTINE reserves the right to refuse any order from a customer with whom there is a dispute.


8. Disputes:
This contract is subject to French law. The ATELIER SERPENTINE can not be held liable for damages of any kind, whether bodily or material that could result from the misuse of products sold. It is the same for any changes. Responsibility for ATELIER SERPENTINE will, in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties in the implementation of this contract, the buyer may, before any legal action to seek an amicable solution with the help of a professional association for the industry, an association of consumers or other counsel of his choice. It is recalled that the search for an amicable solution does not "promptly" of the legal guarantee, nor the duration of the warranty contract. It is recalled that in general and subject to the discretion of the courts, respect for the provisions of this contract relating to the contractual guarantee assumes that the buyer to honor its financial commitments to the seller. Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact the company for an amicable solution. Otherwise, the Commercial Court to Angers has exclusive jurisdiction, regardless of delivery location and method of payment accepted.

9. Legal Information:
The Intelligence information collected for purposes of distance selling is required, this information is essential for processing and delivery orders, preparing invoices and warranty contracts. The lack of information result in the cancellation of the order. In accordance with the "Data Protection" law, the right (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he can practice before ATELIER SERPENTINE. In addition, ATELIER SERPENTINE agrees not to provide free or in exchange of information on its customers to third parties.










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